Mobility and logistics

Spot service problems before your customers do.

Supersimple reads shipment data alongside your runbooks and ops channels, so it knows what counts as late and why a lane slipped.

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Question
Completed
Summarized On-time rate by origin and destination hub
2s
Found a sorter outage at the Memphis hub
3s
Checked Memphis outbound volume by week
4s
Built a lane map on the On-time rate by lane block
5s
145,417 shipments
SEAOAKLAXPHXDENDFWIAHORDMEMATLCMHEWRCLTMIA
LaneShipmentsOn timeAvg delay
MEM → ATL18,24081.4%2h 10m
MEM → ORD15,91083.9%1h 46m
MEM → DFW12,07786.2%1h 12m
LAX → DFW9,01389.3%52m
ORD → EWR21,48093.8%24m
ORD → CMH9,84495.1%18m
DFW → IAH11,62096.4%11m
LAX → PHX10,23394.2%21m
OAK → SEA6,12991.7%39m

Four lanes fell below 90% on time. Three of them start in Memphis, which has run on a backup sorter since September 8. Outbound volume from Memphis stayed flat, so a demand spike doesn’t explain the delays, which points to the backup sorter. Los Angeles to Dallas is the fourth, just under at 89.3%.

Sources (1)

Business rules, written down once.

Your data team puts the rules into governed metrics, and every answer follows them.

How the semantic layer works

metrics/on_time_deliveries.yml

metrics:
  on_time_deliveries:
    name: On-time deliveries
    model_id: delivery
    operations:
      - operation: filter
        parameters:
          key: customer_rescheduled
          operator: "=="
          value: false
      - operation: filter
        parameters:
          key: delivered_within_window
          operator: "=="
          value: true
    aggregation:
      type: count

Runbooks and ops channels say what counts.

Your ops team already wrote down what counts as late and what broke at each hub. Supersimple builds the analysis from it and cites it.

Ops metrics glossary

Lane performance is measured against Promised Window, not Requested Time.

Uses Promised Window
Pricing experiment log

Surge cap drops to 1.8x in Austin and Denver on September 15. Phoenix stays at 2.5x.

City is one of Austin, Denver, Phoenix
#ops-memphis

Memphis is running on the backup sorter until further notice.

[1]Cited in the answer

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